Privacy Policy

Staff Management Solutions, LLC, SMX, LLC and their subsidiaries, affiliates, and parent company, TrueBlue, Inc. (collectively, “TrueBlue”, “we”, “our”, or “us”) value your privacy. This Privacy Notice (“Notice”) explains what information we collect and how we use the information we collect. This Notice is not a contract and does not create any contractual rights or obligations except as otherwise required by applicable law.

This Notice applies to personal information that is collected, used, or disclosed through the websites, technologies, mobile applications, and online services provided by TrueBlue in connection with any of our recruitment, sales, marketing, advertising, staffing or employment activities.
The information describes and applies to the information TrueBlue collects from job applicants and candidates; visitors to our websites, technologies, mobile applications, and online services; and representatives of our business partners, clients, and vendors. This information allows us to perform the various services TrueBlue provides across its business lines, including on-demand and skilled trades staffing, contingent staffing, on-premises management of contingent staffing, recruitment process outsourcing, recruiter on demand services, outsourced labor service provider management, and the associated sales, marketing, advertisement, provision, and administration of such services (collectively, the “TrueBlue Services”).

This Notice does not apply to employees employed by TrueBlue and its subsidiaries, who are separately covered by jurisdiction-specific, local employment notices and polices.

For residents of California, please visit the California Privacy Notice & Privacy Policy at the bottom of this Notice.

Please read the Notice carefully to understand our policies and practices regarding your personal information and how we will process it. This Notice does not apply to the practices or policies of third parties that are not TrueBlue or our subsidiaries and affiliates.

WHAT INFORMATION WE MAY COLLECT AND PROCESS

To provide the TrueBlue Services, TrueBlue may collect and process the following personal information:
Contact information, including but not limited to:

  • Name and surname
  • Maiden name (if applicable)
  • Address
  • E-mail address
  • Telephone number

Personal, identification and demographic information, including:

  • Social Security Number
  • Passport Information
  • Drivers’ License Information
  • National ID Number
  • State ID Content and Information
  • Citizen and Work Authorization Status
  • Gender
  • Marital status
  • Veteran or military status
  • Date of birth
  • Information about your contacts, including family members, dependents, parents, and next of kin names, dates of birth, and/or contact information

Recruitment and Candidate Information, including but not limited to:

  • CV, resume, and application materials
    • Education history
    • Employment history
    • Professional qualifications
    • Relevant skills and certifications
    • Interview and assessment notes
    • Citizenship and work authorization information
    • Compensation, benefits and payroll information
    • Insurance information
    • Background check and drug testing information
    • Motor vehicle records for certain positions

Certain Sensitive Information. Sensitive Information is data consisting of racial or ethnic origin, health, and disability information.

Analytics Information, Cookies and Similar Data. Information including but not limited to your IP address, login information, browser, operating system and platform, Internet and cellular service provider, location, time zone setting, browser plug-in types and version, the type of cellular phone you use, unique device identifiers, Information including cookies, clear gifs, log file information, and other tracking technologies.

Geolocation Data. Information that can be used to identify an electronic device’s physical location.

Communications. Information including content of emails, text messages, letters, phone calls, surveys, and comments you send, place, or post to TrueBlue or our employees, agents, affiliates, or representatives.

Information Supplied by Others. We may receive personal information about you from third parties. For example, we may receive information from publicly available career sites. Additionally, you may choose to provide us with information processed by a third-party website, such as a job search or social media website. We may receive information from parties providing background and drug screening, identity verification, and work authorization information. We use this information to determine which employment opportunities may be a good match for you based on your skills, experience, and/or feedback from our clients or other third parties.

HOW WE USE THE INFORMATION WE COLLECT

TrueBlue may use the personal information we collect, use, and process to:

  • Provide TrueBlue Services to our workforce and our clients
  • Process employment applications for positions you may apply for with TrueBlue or TrueBlue clients
  • Match candidates and TrueBlue clients with job opportunities, including using geographic or location data to determine an individual’s proximity to a worksite or job location/opportunity
  • Manage our employee workforce
  • Manage any payments, benefits, and/or compensation obligations and transactions
  • Meet our obligations as an employer under your employment contract or other applicable employment laws
  • Manage employment relationships with individuals including human resource related matters
  • Administer our account with individuals
  • Administer and manage TrueBlue internal business operations, including conducting audits, fraud monitoring and prevention, troubleshooting, data analytics, testing, research, statistics, and surveys, including analyzing our job candidate and associate bases, surveying individuals’ work-related skills, analyzing hiring practices, and identifying skills and qualification data
  • Provide information on TrueBlue Services individuals may request from TrueBlue
  • Communicate or market relevant job and employment opportunities
  • Send e-mails and other promotional communication about TrueBlue and TrueBlue Services, including marketing, advertising, surveys, promotional, and thought leadership material
  • Comply with all applicable laws, rules, and regulations, including health and safety obligations
  • Respond to requests from individuals, including the exercise of any data subject access rights as required by applicable law
  • Optimize individual’s experience in receiving TrueBlue Services
  • Manage, administer, and monitor our technology, application, and website usage, including monitoring our network and information security
  • Ensure that the content on our website is presented in the most efficient manner
  • Use for other permissible business purposes, such as data analysis, developing new products, services, and offerings

WHO WE SHARE YOUR INFORMATION WITH

We may disclose Personal information to:

  • Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, who may support us in our data processing and provision of TrueBlue Services
  • Service providers assisting in providing the TrueBlue Services and managing our internal business operations, including but not limited to support for recruitment, interviewing, applicant tracking, resume/CV management, infrastructure management, platform management, application services, marketing, data analytics, skill assessments, and drug and background screening to manage requests and questions from you, personalize or enhance transactions, verify, process, store, enforce, investigate and/or collect actual or potential transactions, or assist or respond to our consultants including, but not limited to, auditors and lenders
  • TrueBlue Clients so that you may perform work for them and/or be considered by them for employment opportunities
  • Government regulators, law enforcement authorities or alleged victims of identity theft (i) if we are required to do so by law or legal purpose, (ii) if we believe appropriate in response to a lawful disclosure request, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity
  • To third parties in the event of a merger, acquisition, reorganization, restructuring, assignment, sale of assets, or bankruptcy or insolvency
  • To third parties as necessary to exercise our rights or to assist third parties in defending their rights under applicable laws, including, without limitation, to assert, defend, and enforce our property rights and to respond to legal process
  • Analytics and search engine providers that assist us in the improvement and optimization of our website
  • To any third parties in which you explicitly direct or consent for us to provide information

YOUR RIGHTS AND CHOICES

We will process your requests in exercise of relevant rights in compliance with applicable privacy and data protection laws and regulations in the jurisdiction in which you reside.

For residents of California, please visit the California Privacy Notice & Privacy Policy at the bottom of this Notice.

We may provide you with communications including information about special or new features of our website, services, products or offers from us which we think may be of interest to you. If you would rather not receive this information, you may manage your subscription preferences and/or opt out by following the instructions in such communications.

TrueBlue may take steps in compliance with applicable law to verify a requestor’s identity. Subject to applicable law, TrueBlue may limit or deny requests.

To submit a request regarding your personal information, please visit the Personal Information Access Form

OUR USE OF COOKIES AND OTHER ANALYTICS TECHNOLOGIES

We use “cookies”, clear gifs, log file information, and other technologies and analytics technologies (“Cookies”) to obtain certain information when your browser or mobile device accesses our websites, applications, or other technologies. For example, when you log in to our websites, applications, or other technologies to apply for an employment opportunity, a session cookie is created while you are on the website, application or technology. This enables you to apply for multiple positions without having to log back into the system each time. If you do not wish to receive any Cookies, you should examine your browser settings and instructions, though we make no promise that they will be effective. This may mean you will not be able to take full advantage of the services provided on our website, applications or technologies.

Cookies allow us to understand what web pages you have viewed, what links you click, the searches you conduct on our websites, applications, and technologies, and how frequently specific pages are visited.

Most web browsers automatically accept cookies. You may choose to decline cookies if your browser permits, but doing so may affect your ability to access or use certain features of the website, applications or technologies, or our TrueBlue Services. Similarly, you may be able to adjust settings on your mobile device to limit the personal information it stores, and these adjustments may affect your ability to access or use certain features of the website, applications, and technologies, or our TrueBlue Services.

Your selection of a “Do Not Track” option provided by your browser may not have any effect on the Cookies or the automatic collection of analytics information. This may be for a number of reasons. For example, not all Cookies can be controlled by browsers; unique aspects of your browser might be recognizable even if you disable a Cookie; not all settings will necessarily last or be effective; even if a setting is effective for one purpose data still may be collected for another; and even if one website observes a “Do Not Track” signal, that website usually will not be able to control other websites.

WHERE WE STORE YOUR INFORMATION

The Personal Information we collect from you may be transferred to, and stored at, a destination outside the jurisdiction in which you reside. We may transfer and process your personal information in the following countries and regions in which we have operations: U.S., Canada, UK, Poland, India, and Australia.

RETENTION AND DELETION

TrueBlue may keep personal Information:

  • For as long as we have an ongoing legitimate business purpose for retaining such information
  • For as long as we provide TrueBlue Services to you
  • To comply with our legal obligations; and
  • To resolve disputes and enforce our agreements

CHILDREN

Our Services are only intended for use by persons who are 18 years of age or older. We do not knowingly collect personal information from persons under the age of 18. If we become aware or suspect that you are under the age of 18, any information you submit will be subject to our reasonable efforts to destroy such information, except as necessary for verifying your age or as required by law. No information should be submitted to TrueBlue by underage persons.

CHANGES TO THIS NOTICE

TrueBlue may modify this Notice at any time, and any modified version is effective immediately upon posting. TrueBlue encourages you to review the Notice each time you visit our websites.

CONTACT US

Please feel free to contact us with any comments or questions regarding this Notice.
You may contact us via email at privacy@trueblue.com

By phone at 1-800-610-8920; press 2 for Human Resources then 1 for Employee Relations and leave a message for one of our HR representatives.

Alternatively, you can contact us by mail at:

TrueBlue, Inc.
1015 A Street
Tacoma, Washington 98402
Attn: Privacy Group
Last Updated: December 15, 2022

California Privacy Notice & Privacy Policy

This Privacy Notice & Privacy Policy for California Residents (“California Notice & Policy”) supplements the information contained in TrueBlue’s General Privacy Notice (“Notice”) and explains certain rights that California residents and consumers (“California Individuals”) have under applicable California law regarding TrueBlue, Inc. and its subsidiaries and affiliates (collectively, “TrueBlue”, “we”, “our”, or “us”) use of Personal Information as defined herein.

Information We Collect
TrueBlue collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("Personal Information"). We have collected the following categories of personal information from individuals within the last twelve (12) months:

  • Identifiers, including individual’s name, home address, telephone number, email address, Social Security number (SSN), driver’s license number, or passport number
  • Personal information categories described in the California Customer Records statute, including individual’s signature, education, employment history, bank account or any other financial information, medical information, or health insurance information
  • Characteristics of protected classifications under California or federal law, such as race, national origin, gender, age, medical conditions, citizenship, disability, military or veteran status, request for family and medical care leave, and request for pregnancy disability leave
  • Internet or other similar network activity, including browsing or search history
  • Geolocation data, such as the location of company-issued laptops, mobile phones, device location
  • Professional or employment-related information, such as work history, prior employer, human resources data, and data necessary for administering benefits and related administrative services
  • Non-publicly available educational information as defined under the Family Educational Rights and Privacy Act (FERPA) and related regulations, such as a grade point average and school transcript
  • Inferences drawn from other personal information to create profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.
  • Certain sensitive information, such as government identifiers (Social Security Number, driver’s license, passport or state identification card), account access credentials (usernames combined with required access/security code or password), racial or ethnic origin, mail/email/text message contents, and health information.

Sources of Information We Collect
We have collected the categories of Personal Information listed above from the following categories of sources:

Directly from you. For example, from applications, forms, or communications you complete when applying for employment or utilizing TrueBlue’s services.

Indirectly from you. For example, from observing your actions on our website, application, and other technologies. Additionally, we may receive personal information about you from third parties. For example, we may receive information from publicly available career sites. Additionally, you may choose to provide us with information processed by a third-party website, such as a job search or social media website. We may receive information from parties providing background and drug screening, identity verification, and work authorization information. We use this information to determine which employment opportunities may be a good match for you based on your skills, experience, and/or feedback from our clients or other third parties.

Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:

  • Provide TrueBlue Services to our workforce and our clients
  • Process employment applications for positions you may apply for with TrueBlue or TrueBlue clients
  • Match candidates and TrueBlue clients with job opportunities, including using geographic or location data to determine an individual’s proximity to a worksite or job location/opportunity
  • Manage our employee workforce
  • Manage any payments, benefits, and/or compensation obligations and transactions
  • Meet our obligations as an employer under your employment contract or other applicable employment laws
  • Manage employment relationships with individuals including human resource related matters
  • Educate, train, and develop our employees and workforce
  • Administer our account with individuals
  • Administer and manage TrueBlue internal business operations, including conducting audits, fraud monitoring and prevention, troubleshooting, data analytics, testing, research, statistics and surveys, including analyzing our job candidate and associate bases, surveying individuals’ work-related skills, analyzing hiring practices, and identifying skills and qualification data
  • Provide information on TrueBlue Services individuals may request from TrueBlue
  • Communicate or market TrueBlue services or other products or services TrueBlue offers or believes that individuals might be interested, including relevant job and employment opportunities, including sending e-mails and other promotional communication about TrueBlue and TrueBlue services, including marketing, advertising, surveys, promotional, and thought leadership material
  • Comply with all applicable laws, rules and regulations, including health and safety obligations
  • Respond to requests from individuals, including the exercise of any access rights
  • Optimize individual’s experience in receiving TrueBlue services
  • Manage, administer, and monitor our technology, application, and website usage, including monitoring our network and information security
  • Ensure that the content on our website is presented in the most efficient manner
  • Use for other permissible business purposes, such as data analysis and developing new products, services, and offerings

Disclosure of Personal Information
TrueBlue may disclose Personal Information as necessary to complete legitimate business, commercial, and/or legal purpose. We may disclose Personal information to:

  • Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, who may support us in our data processing and provision of TrueBlue services
  • Service providers assisting in providing the TrueBlue services and managing our internal business operations, including but not limited to support for recruitment, interviewing, applicant tracking, resume/CV management, infrastructure management, platform management, application services, marketing, data analytics, skill assessments, and drug and background screening to manage requests and questions from you, personalize or enhance transactions, verify, process, store, enforce, investigate and/or collect actual or potential transactions, or assist or respond to our consultants including, but not limited to, auditors and lenders
  • TrueBlue customers and clients so that you may perform work for them and/or be considered by them for employment opportunities
  • Government regulators, law enforcement authorities or alleged victims of identity theft (i) if we are required to do so by law or legal purpose, (ii) if we believe appropriate in response to a lawful disclosure request, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity
  • To third parties in the event of a merger, acquisition, reorganization, restructuring, assignment, sale of assets, or bankruptcy or insolvency
  • To third parties as necessary to exercise our rights or to assist third parties in defending their rights under applicable laws, including, without limitation, to assert, defend, and enforce our property rights and to respond to legal process
  • Analytics and search engine providers that assist us in the improvement and optimization of our website
  • To any third parties in which you explicitly direct or consent for us to provide information

No Sale of Personal Information
In the last 12 months, TrueBlue has NOT sold California consumer’s Personal Information to third parties.

Retention of Personal Information
TrueBlue may retain Personal Information as necessary to achieve the collection and use purposes outlined in TrueBlue’s privacy notices and policies. This may include retaining Personal Information: (a) for as long as we have an ongoing legitimate business purpose for retaining such information; (b) for as long as we provide TrueBlue services to you; (c) to comply with our legal obligations (e.g., if you are an employee of TrueBlue we have certain legal obligations to maintain information past the end of your employment); and (d) to resolve disputes and enforce our agreements.

Individual’s Rights and Choices
California law provides California consumers with specific rights regarding their Personal Information. Individuals’ rights include the following:

  • Right to be Informed:  Individuals have the right to be informed of: (a) the categories of personal information collected about them; (b) the categories of collection sources; (c) the business or commercial purposes for processing such personal information; and (d) the categories of third parties with whom we share such personal information. The foregoing is set for in this California Notice & Policy.
  • Right to Access:  Individuals have the right to request access to a copy of the personal information collected about them over the past 12 months.
  • Right to Delete:  In certain circumstances and subject to certain exceptions, individuals may have the right to request that their personal information be deleted.
  • Right to Opt-Out of Sales of Personal Data:  Individuals the right to opt out of the sale of their personal information. Your Personal Information is never sold, rented, or leased to any external company, unless you have granted us permission to do so.
  • Right to Limit Use of Sensitive Personal Information: Individuals have the right to limit usage of Sensitive Personal Information to the extent necessary to perform the services reasonably expected by the consumer.
  • Right to Non-Discrimination:  TrueBlue will not discriminate against individuals when they exercise their privacy rights under the CCPA and will not: (a) deny individual’s goods or services; (b) charge you different prices or rates for goods or services; or (c) provide individuals with a different level of quality of good or services. However, due to the nature of the TrueBlue Services, failure to provide certain personal information may result in TrueBlue being unable to provide such TrueBlue Services without certain requisite personal information.

How to Exercise Your Rights
If you are a California consumer and wish to exercise your rights regarding your Personal Information, you may submit a request as follows:

California consumers making a request must verify consumer’s identity to proceed with any request. Any California consumer requesting to exercise their rights must provide one of the following: a scanned Driver’s License or Government Identification.

TrueBlue may take steps in compliance with applicable law to verify a requestor’s identity. Subject to applicable law, TrueBlue may limit or deny requests. TrueBlue is only required to respond to verifiable consumer requests in which TrueBlue can reasonably verify the request is made by the consumer about whom TrueBlue has collected Personal Information.

Other California Privacy Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to Privacy@trueblue.com or write us at: 1015 A Street, Tacoma, WA 98402, ATTN: Privacy Group.

Changes to this Notice
TrueBlue may modify this Notice at any time, and any modified version is effective immediately upon posting. TrueBlue encourages you to review the Notice each time you visit our websites.

Contact Us
If you have any questions or comments about this notice, the ways in which TrueBlue collects and uses your information described here and in the Privacy Notice, your choices, and rights regarding such use, or wish to exercise your rights as required under California law, please do not hesitate to contact us at:

Email: privacy@trueblue.com

Phone: 1-800-610-8920; press 2 for Human Resources then 1 for Employee Relations and leave a message for one of our HR representatives.

Mail: TrueBlue, Inc.
1015 A Street
Tacoma, Washington 98402
Attn: Privacy Group
LAST UPDATED: December 15, 2022