[Recruitment] Urgent need for bilingual call center agents filled in short time span

A global medical equipment and supplies company was looking for a new staffing partner. They were looking for qualified candidates to support their cleanroom and medical device manufacturing.

Our Recruitment and Placement Solutions (RPS) team started by assigning a lead recruiter to the account.

Our Recruitment and Placement Solutions (RPS) team started building a relationship with a local technical school that specialized in certifying students in COMPTIA A+ and Network+.

Our onsite solutions team referred this client to our Recruitment and Placement Solutions (RPS) team for a direct hire buyer role that needed to be filled.

A Recruitment and Placement Solutions (RPS) recruiter took over the hiring process to help keep the process moving forward by staying engaged with the candidates and working to build a relationship.

Our RPS team helped start the first 6 clients in less than 2 weeks and ended up with a 100% fill rate.

The client was facing a variety of hiring challenges when they contacted our Recruitment and Placement Solutions (RPS) team.

The client was forced to lay off over 80% of their production workforce. They needed to grow their workforce back so they reached out to Staff Management.

Both clients had large populations of non-English speakers in their area, and our team wanted to explore different way to connect people with work.

Because the client needed both truck drivers and a contingent workforce, they turned to the Staff Management | SMX and Centerline Driver teams for help.

With the pandemic, the client began to struggle with high turnover and low headcount. Out team approached them to expand the partnership to onsite and help them manage these emerging challenges.

This client was expanding into new markets while exiting another market. They contacted our Recruitment and Placement Solutions team to help them start up their new branches with a variety of roles

An American global sports equipment manufacturing company wanted our help with two other locations struggling to find candidates with a variety roles. Read how our RPS team helped them hire associates

The confection and food product manufacturer was interested in improving safety performance and adherence to Good Manufacturing Practices (GMP) for its outsourced janitorial and sanitation workforce.

Staff Management I SMX was asked to help ramp up the client's staff and recruit several customer service representatives and project administrators.

Staff Management I SMX was originally working with the client to find qualified candidates for assembly, shipping, grinder operating, customer service and machinists positions.

After working closely with the account manager and HR department, we were able to determine other incentives such as competitive pay rates and company culture.

Being a large global company, there is a lot that goes into the business and a large variety of roles that need to be filled.

This client is one of the world's largest business processing outsourcing and collection agencies. The company operates approximately 40 call centers in North America, Europe and Asia

We started by gaining an understanding from our client of what the most critical requirements were for the candidates to meet.